Originally Posted by
darmajaya
Have anyone received such statement in writing from EY? WHen I spoke w/EY she quickly (and arrogantly) said "ma'am you are welcome to pay the fare difference if you want access to lounge, limo, etc"- I wanted to scream at her but thought it'd be a waste of time. I did tell her that EY needed to honor all the perks that came with F class- no exception. She kept saying, fare was coded wrong, so we reserve the right to modify the amenities. What the heck does that even mean?
So at this point it'd be useless for me to file complaint with DOT since it's verbal he says she says?
Like I said on the previous page:
Originally Posted by
HansGolden
EY agents happily read out those same notes, that TGflyergirl posted, to a poster upthread when s/he called. You can call and get the same and then do it [file with DOT] on hearsay basis. EY can confirm or deny when DOT asks. Latter is suicidal with notes in record stored by third party (Sabre) with PNR history.
I would add that if EY does deny your He Said/She Said to DOT, then you have written proof that they are honoring all the bennies, which is the goal anyway.