Originally Posted by
mandolino
I guess it would - in the future. I really don't expect it to happen to me that often. Hotel staff would see a lot more of this type of incident.
Meanwhile, those hotel staff reading this can take it as a reminder/request. I have found so far that success in business is not so much about responding to customer requests, but anticipating them.
True. I am surprised that the insurance company didn't accept a written statement, etc. from the hotel staff. I have had to fill those out before on behalf of a guest in the same situation. It is certainly unfortunate.