Originally Posted by
mandolino
The airline's records showed that the bag was delivered to MUC at 07:30 the next day, but not when it was delivered to the hotel. So we contacted the hotel, who said they had no record of when it was delivered or who took the delivery, so would not send an email confirming that it was 19:30. So our claim was rejected.
Perhaps we were naive, but a simple bit of record-keeping by the hotel would have made all the difference to our claim.
It's been a while since I've taken receipt of lost luggage and that was in the US. I remember signing for the bag for the driver's records, but I don't remember getting any copy of the delivery slip/receipt.
Maybe a reminder/request to the hotel staff would help in the future? I know we didn't keep a log of the delivery. Maybe we should have. It's not something that I would think of doing.