Originally Posted by jlmcp

All-

A final update on this thread. I finally received the refund I had been seeking for almost 7 months on this matter. After some discussions about filing a claim with their insurance carrier, blah, blah, blah, ... the manager says, "I have an idea, how about we just credit the cost of the missing jacket back to his credit card on file?"

Rocket science, I tell you.

Cheers.