Is there any way to get thru to someone "higher up" at Cartera, rather than just the AAdvantage e-shopping "contact us" link (which is a joke)? I have contacted them 4 times now about a purchase that was made in Sept. 2013. Each time I get a "canned" response/form letter, promising that they will " .....look into the matter and get back to me shortly ....." My claim is legit, and I have sent them requested documentation twice now. I really want these miles, because it was over 2,000 for a "come back to us" promotion. This is EXACTLY the reason I stopped shopping with AAdvantage e/shopping.

Thanks.