Called customer service and explained to them that I needed to verify my account. He attempted to walk me through the verification process but was stumped when the AP links didn't populate. They are referring my account to a different department.

I signed up for AP 1 Nov 2012 and never used it until this past week when I did my first A to B transfer. I don't believe I'm "shut down", the guy was saying that accounts need to be verified because the IRS requires Amazon to track money transactions. I'm waiting for an email from AP tech support to see if they can update my account.