Originally Posted by
cs19
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 7_0_4 like Mac OS X) AppleWebKit/537.51.1 (KHTML, like Gecko) Version/7.0 Mobile/11B554a Safari/9537.53)
Thanks all. I'm at a tiny boutique hotel with all of 9 rooms, so this doesn't fit with some of the comments. It also doesn't help that the delta tix were miles award. Still, I got a bite on my complaint to their Facebook page so I might see how far I can take it.
Is this buried in the delta contract of carriage? The way I see it, "but for" something 100% in delta's control, we would not have lost the hotel night (let alone the intangible of an extra day in paradise). It seems they should be liable for that loss. But of course there is probably something buried somewhere that delta can do whatever they feel like with no repercussion.
The credit card comment is interesting. It would be the delta gold Amex. But the fact that it was miles may be a problem. I certainly paid a hefty chunk of fees for three tix, but I don't know if that would be enough to trigger anything - if there even is anything. I'll have to look into that.
Thanks again.
If you read the Contract of Carriage, Delta is not liable for consequential damages such as yours due to flight delays and/or cancellations. In fact, every airline has a similar provision. If you miss a cruise or an important business meeting, it's the same thing.
When you prepay hotel rooms, you run the risk of losing a night due to late arrival. The best advice I have is to either run the risk, buy travel insurance, or give yourself the buffer of one first night where you stay at someplace that will allow a last-minute cancellation.
Flight delays and cancellations happen despite airlines best efforts to avoid them. I'm sorry you had to learn this lesson the hard way, but that's the way it is, I'm afraid.