Originally Posted by
cs19
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 7_0_4 like Mac OS X) AppleWebKit/537.51.1 (KHTML, like Gecko) Version/7.0 Mobile/11B554a Safari/9537.53)
Thanks all. I'm at a tiny boutique hotel with all of 9 rooms, so this doesn't fit with some of the comments. It also doesn't help that the delta tix were miles award. Still, I got a bite on my complaint to their Facebook page so I might see how far I can take it.
Is this buried in the delta contract of carriage? The way I see it, "but for" something 100% in delta's control, we would not have lost the hotel night (let alone the intangible of an extra day in paradise). It seems they should be liable for that loss. But of course there is probably something buried somewhere that delta can do whatever they feel like with no repercussion.
The credit card comment is interesting. It would be the delta gold Amex. But the fact that it was miles may be a problem. I certainly paid a hefty chunk of fees for three tix, but I don't know if that would be enough to trigger anything - if there even is anything. I'll have to look into that.
Thanks again.
They covered your hotel room at JFK. That covered their obligation under the Contract of Carriage. The CoC disclaims all other liabilities in the event of schedule changes, flight cancellations and delays. That would include things like missed work, pre-paid hotel reservations, etc.