We typically book hotels that can be canceled day of arrival, because our travel patterns are sometimes unpredictable. But we did once have success calling the property on a 'non-refundable' pre-paid (low-price site) hotel stay over a weather delay that caused us to scrap the whole trip. I can't remember the exact wording, but the hotel rep had me call (low-price site) & use a certain term (something like refund without penalty?) then give her name/direct number for follow up. IIRC the low-price site rep put me on hold & called the hotel and it was all worked out. This was during a widespread weather IROP & my intent in calling the hotel was to let them know they could release the room to other displaced travelers, not trying to get a refund. In the end I was impressed w the resolution.