Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,619
So, 16.2% is 'nearly 20%'. I'd say it's 16% myself if I wanted to round ...
Also, load factor numbers do not include non-revenue passengers (note that award tickets are revenue tickets for the airline, they are included in the load factors).