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Thread: The Big Win returns - Spring 2014
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Old Feb 7, 2014, 5:26 am
  #751  
TravelinSperry
 
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
Originally Posted by MXM135
Just got off the phone with IHG Rewards Customer Service Centre in the Philippines regarding the BIG WIN's 'Book with IHG' challenge not working. This was a follow-up call.

They acknowledged that the stays are not posting but could not state when the problem would be resolved. They stated that they were 'working on it'. It was a frustrating conversation.

They also repeated a promise to fix my spouse's account manually within 5 days so that she can complete the BIG WIN. We'll see if that actually happens.

mxm135
Very helpful and reassuring. Thanks for sharing your call.
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