Originally Posted by
idlingbye
Is there any known way to get them to honor their [perhaps misguided] promise over the phone? Are the BA Call Centre people capable of sending emails clarifying policy, or annotating my EC account, or something similar, so I can get back to them if [when] the Avios/TP's don't post and hold them to their word?
I have had success in getting BA to honour promises one of their call centre agents made. They listened to the recording and then agreed to stick to what the agent said.
(It did require a certain amount of insistence on my part, mind, and the fact that I thought, and still think, that I was in the right obviously helped...)