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Old Feb 5, 2014 | 1:22 pm
  #5  
cblaisd
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I haven't used the Hilton Twitter support available, but over Christmas I had a stay at a Hyatt where post-check out, my credit card was charged for a meal that was supposed to have been comped.

An email to the hotel turned out not to be answered for days; an email to the Hyatt Concierge wasn't answered for 24 hours. A tweet to Hyatt had the issue resolved with apologies and unexpectedcompensation within 20 minutes.

Have had a similar experience with United.

Reason enough to get a Twitter account.
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