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Old Feb 5, 2014 | 1:04 pm
  #4  
ITravelElite
 
Join Date: Mar 2003
Programs: Marriott and British Airways
Posts: 740
Some Hilton hotels like Waldorf New York Conrad Miami are using Twitter to have pre contact before arrival and using this as a service tool for guest. Also the team at @hiltonhelp are 24 hours helping guest with issues.
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