FlyerTalk Forums - View Single Post - ´We can drop the change charge if you send a death certificate´
Old Feb 5, 2014 | 5:52 am
  #16  
MickV
All eyes on you!
15 Years on Site
 
Join Date: Feb 2009
Programs: Mucci, BA, Hilton.
Posts: 1,174
Sorry to hear of your loss. It must have been made all the more difficult for you when travelling.

Last year a very close relative of mine passed away while I was in China and I had to come back a day early. I was in Xiamen and due to fly back with Dragon air to HKG and on from there. The flights had all been booked with a travel agent who at the time I needed to make the arrangements was not open. I called a BA number (I think it was in Germany) and they re-arranged all of my flights including the dragon air one from Xiamen. There was a £400 change fee, my ticket was a deeply discounted business one and I am sure there were no changes allowed. When I got to the lounge in HKG there must have been a note on my booking. My flight was running 45 minutes late and they offered to put me on the later flight leaving on time as I had a very tight connection.

BA really could not have done any more for me.
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