Originally Posted by
NYC_Girl
.... Now -- what are my options? Have you ever heard about such incident? What should I ask United for compensation? More importantly -- how can I prevent it from happening in the future?
There are a couple of reasons this can happen -- very rare but still can happen. Can include oversold mistake, FAM, ..... hard to tell what to do to prevent in the future but if it happens again (very unlikely) at the gate request a Service Director and ask for "GG OVS DOWNGRADE"
On a paid fare you should be refunded the fare difference plus compensation based on flight mileage
GG OVS DOWNGRADE
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $1,000
4001+ miles $1,500
At this point, call 1K reservations and request compensation.