FlyerTalk Forums - View Single Post - Does Hilton HAVE to accept a price mistake?
Old Feb 3, 2014 | 8:19 pm
  #9  
IsleOfMan
 
Join Date: Sep 2007
Programs: DL Silver, AS MVP, UA Silver, HHonors Diamond, Marriott Plat, SPG Plat, National Exec Elite
Posts: 3,883
I once booked a President's Suite at the MIA Airport Hilton that was listed for the same price as a standard double. At check-in the reservation had been modified to a standard double. Upon discussion with the front-desk and, after that, the GM I was upgraded to a JR suite on that stay, the reserved President's Suite on my next stay, and dinner for 2 was comped.

So, yes they can and will correct a mistake res, but in some instances (if pushed) they may make some accommodations afterwards depending on the property/GM.
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