Originally Posted by
sbm12
Where's the windfall for a customer? UA is actively charging more than it should in most cases. How is that in favor of the consumer?? If they say they are offering the cheapest fare and they are not that is hardly creating a windfall. Moreover, the cheaper fare is as a result of it pricing as a "normal" round-trip fare rather than end-on-end of multiple fares. It is backwards from what logic would suggest.
That's an interesting set of examples. IMHO it shows that UA is not honoring its published Customer Commitment.
http://www.united.com/web/en-US/cont...omerfirst.aspx
Advise about lowest available fares
On our website, at our ticket counters and city ticket offices, or when customers call United Reservations to inquire about a fare or reservation, we will tell customers that the lowest fare we offer may be available through one of our other sales channels, if that is the case.
Since airlines offered the Customer Commitment elements in 1999 to forestall legislative requirements, this looks DOT-complaint worthy to me.
http://www.oig.dot.gov/sites/dot/fil.../av2001020.pdf