I've also had positive support experiences and have been a satisfied paying customer since 2007 ($700+).
... in a thread established by
ExpertFlyer Voice called "Help Desk".
Posting here didn't seem like a weird thing to do. Elsewhere on FT a post like mine might have prompted a few helpful responses along the lines of "I've had this as well -- have you tried XYZ?" or a post or PM from the company rep.
Polite?
Why didn't you just send EF the details the way EFV asked when he offered to help you? Instead, you keep posting that the problem could have been solved another way.
Do you want help or do you want to quibble?