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Old Feb 1, 2014 | 2:42 pm
  #7  
Jasper2009
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Originally Posted by rankourabu
Isnt that what had to be done like in 1992?

Perhaps your agent has been saying that to people for 20+ years?


Just doing the math: number of additional pointless calls caused by one agent = >30 customers/day x 230 days x 20 years x % of customers who comply

I´m sure someone in middle management can now spend days doing a cost-benefit-analysis whether it´s worth it to re-train the agent.
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