Originally Posted by
heartybob
They changed the BA257 LHR-DEL from 6th December to the date you requested in February but left the NYC-LCY flight as it was, giving you a 2 month or so stopover in London. Can you still access your itinerary in MMB? If so, what does it say?
That seems plausible - "my flight to Delhi" on phone getting interpreted by agent as the second secter of JFK-BOM rather than the full return leg