Last year (2013), Holiday Inn at Denver Stapleton, when I took the shuttle from the airport to the hotel, just past midnight, I got the overbooking notification from the lobby agent, and they gave me the the choice of getting a refund for the original booking (priceline), or to be reaccommodated to a Crown Plaza approximately 5 miles away.

As the choice of getting a refund defeats the purpose of winning a bid on priceline, of which I was traveling on, I chose the latter for re-accommodation to a nearby Crown Plaza. So they booked the rez at the Crown Plaza and shuttled me over there. By the time I was on the shuttle, I found out too late, I was being re-located 5 miles further away to my intended reason for my travel.

About an hour of my original check-in, I finally reached the new hotel and checked-in. The hotel was nice, and of comparable quality, however, with the 5 miles I now have to travel near the original Holiday Inn, it created transportation headache of which I ended up resorting to city busses for three night stay.

The original hotel only provided me a hotel re-accommodation, and never provided me with any type of compensation for my hour of delayed check-in, and increased transporatation time and costs. No points, no free voucher, nothing else.

I know, being cranky at 12 midnight probably wouldn't have been productive but not knowing the new hotel and relying on the lobby agent's expertise was probably the worst thing for my decisions. What, if any, should I have asked, or been provided for my re-accommodation?

Jiburi