Originally Posted by
kidsomething
Update - AMEX just messaged me back and it's the same crap - technical error. Except now they say they dont even have a timeframe for when the issue will be resolved!!! They sent me a link to their complaint brochure. It was obviously a generic message bc I had asked them to investigate my specific account including phonecalls where I had been promised the points... And they didn't even address that!
I will have to send them snail mail next. Ugh!!
I don't have the patience for secure mailing.
I would call.. and after a couple attempts, ask for the manager.. and at some point, I would say I'm staying on the phone until this issue is resolved. And I get a good 75% success with that tactic.