As I said a couple of posts back, the tone of your posts didn't get us off to a great start -- nor does it give me any confidence that giving you my EF and BAEC account details would bring me any benefit.
Continuing this exchange won't help me, won't help other readers of this thread and probably isn't showing your company from its best side. Let's just drop it. Thanks.
Wow. Just a data point: EF Help has been great when I have emailed them in the past.