Originally Posted by
kidsomething
Thanks to those who provided advice. I had secure messaged them on Jan 11 only to get the same type of reply that I got on the phone (technical error awarding points; wait 8-10 weeks).
Just sent them another long message expressing my disappointment and stress over this; and anger that they are not honoring their own policies!! I added that I've been waiting on the points to book a flight and that it's been months since they've been owed; that back in December a customer rep had promised they would show up on my Jan statement and they didn't; that this is unacceptable, etc.
We'll see if I get a different response this time!
Sorry to hear. But, from what I've been reading, following your various postings, you've done all the right things, and said all the right stuff.
You've built up a case similar to my wife's, including the same wording regarding disappointments and requirements to book a flight. Her points were promised for Dec, but did not show, and then we made a small purchase to ensure a bill would generate, and they did finally arrive in Jan, in grand style! (check your PM).
As it sounds like you were promised in Jan, but they did not show, I would hope they repeat the pattern as had been followed in our case, and good luck to see them in your Feb statement (spend $1).