FlyerTalk Forums - View Single Post - BA call centre agent: fare bucket availability is a secret!
Old Jan 30, 2014 | 7:41 am
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LondonElite
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Join Date: Mar 2002
Location: Canada, USA, Europe
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BA call centre agent: fare bucket availability is a secret!

Strange thing happened today.

I called to change my return flight from HEL tomorrow to an earlier flight. I was in a discounted fare and wanted to see how much the fare change would be. I then wanted to think about whether that last meeting really mattered or whether I could get home earlier.

All relatively easily sorted out and I told her I would call back later to confirm. In passing I said to her something along the lines of: I see you're still selling tix at J9C9D9Y9B9 so one way or another I'm pretty certain to get home on that flight.

Pause.

"How do you know that?"

"Well, I have access to a subscription service that shows me what fares you are willing to sell."

"Are you the travel agent?"

"No, just a frequent traveller with an interest in these things."

"You should not have access to this information if you're not an airline or a travel agent."

"Pardon? It's public information available from dozens of websites."

"Really? I didn't know that. Interesting. I'll have to check with my supervisor."

Weird, I've never had that.
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