Originally Posted by
B747SP
OP here. As a flyertalker for years, I am the one educating my colleagues about miles and FFP, and helping them setting up and maintaining their accounts. No miles are taken from employees for company use at all. I do not take their miles either (sometimes even credit my own car rental miles to a colleagues account to maintain expiration). A few really do not care about their miles as they fly very infrequently, and have given away award tickets to colleagues and friends including me.
For simplicity I set up everyone's account with the company address and the same PIN. I guess United just did a search using the company address and closed all accounts with the address...
Originally Posted by
Fanjet
Yes. As far as UA is concerned, none of these people could even be aware that they have these accounts in their name. It's one thing for a company's travel department to book reservations for its employees and put in their FF information. It's another to control these accounts outright. What's to stop this "administrator" from using all of the miles in these accounts for himself/herself?
(Bolding mine) And maybe therein lies the problem? The fact that some of the flyers never used their own miles but instead, the 'administrator' was using the tickets for other 'colleagues' and, occasionally himself? That could look fishy to some, I would imagine. Especially in light of
Fanjet's conjecture that perhaps UA could suspect that some of these employees didn't even know they had accounts and therefore never had the option of using the miles they earned.