Originally Posted by
Bagels
A lot of responses are slightly misguided.
Most every single time you interact with consumer service, the reason for as well as resolution is logged. That's why a FF with a petty complaint who calls once or twice per year gets a voucher or miles tossed his way, whereas persons who call frequently eventually get nothing. It's also why I've advocated for more than a decade that "compensation" threads on FT -- which generally seek to determine every single complaint you can make and everything everyone else has gotten -- are stupid.
They seem to do quite poorly at this. I've never asked for compensation, except once for direct reimbursement of reasonable expenses when AF lost my bags for 4 days. I get miles even when I send in compliments using phrases like "best experience I've had on Delta to date". One day I'm going to write in to complain and they're going to drop me like the Rabbi.