Originally Posted by
IADDCA
In this thread, I see that many people include a line that says "Requested". What does that mean in this context? Is there a way to make a request while making a reservation on the website. Or do you have to go up to the counter to make this request?
Usually, when I want something in particular I go to the counter at pickup and request it there. In a couple of cases, when I knew I wanted something (e.g. an SUV) for specific reasons, I've called the President's Club number and asked them to add a request to my reservation. It usually works, except when I ask for the moon (e.g., BMW or QX56).
Originally Posted by
IADDCA
Below, I'm not surprised that they'd ask for more $ per day for a BMW. Do they sometimes give you a free upgrade just because your courageous enough to walk up and ask? It almost seems like (for example if you're going to DEN for a ski trip) to reserve a full-size and then ask for an SUV instead of reserving one.
The short answer is "Yes, if you have the status". Avis First gets you a guaranteed space-available 1-class upgrade, PC gets guaranteed space-available 2-class upgrade, and Chairman's gets "best non-specialty car on the lot". By "guaranteed" I mean that if it's available, you're supposed to get it -- it's not "if we feel like it". Like CPUs on United.
If I want an SUV, I do indeed book a full-size and expect an SUV for the asking. It's only space-available, so if I was going to DEN for skiing over New Year's, I might reserve the SUV to guarantee it -- but in general, I book 2 classes lower than I want/need.