Chris Norton, currently VP for Four Seasons Europe, Middle East & Africa is promoted to a new role as Head of Global Operations, in charge of everything, from design and construction to hotel operations.

This is very good news, as Norton is an exemplary hotelier. After 34 years with Four Seasons, managing hotels such as FS George V Paris, this new role will, I hope, bring much needed quality back to the FS brand. It is a very clever hiring.