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Thread: What are the metrics for DOT complaints, pure numbers or valid complaints?
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Old Jan 27, 2014 | 10:53 am
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Ocn Vw 1K
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This document will give you the exact metrics of the DOT's analysis for one month in 2012. These reports are in two phases: the first phase represents reported data by carrier or airports. The second phase (3/4 of the way through the report) shows DOT's presentation of data from consumer complaints.

http://airconsumer.dot.gov/reports/2...12SeptATCR.PDF
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