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Thread: What are the metrics for DOT complaints, pure numbers or valid complaints?
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Old Jan 27, 2014 | 9:28 am
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Akulashark
 
Join Date: Feb 2007
Programs: United 1K, Delta PM, Hilton Diamond, Starwood Gold, National Exec. Elite
Posts: 1,406
What are the metrics for DOT complaints, pure numbers or valid complaints?
Just out of curiosity. If everyone sent in complaints to the DOT on United about everything they felt they needed to complain about, would the DOT publish raw numbers or valid numbers?

Would it be possible to generate so much complaint traffic to the DOT that they would stop and ask questions?

Just curious what the metrics look like.
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