Originally Posted by
ThatT1Feeling
Of course - but as with everything in life, a little investment in building those relationships can make service that little bit more personal - not necessarily better or quicker, but more suited to you. No criticism of the staff here (I agree with c-w-s that things have changed very much for the better), but of course if the staff member has never seen you before then they have to start from "standard" service.
In terms of cask beer, I think it would prove to be complicated to get this through the security processes to get airside. I might well be talking out of my rear-end of course, but I know that getting some products airside is easier than others...
I don't disagree with you in terms of building relationships but this is where the "I don't see any problems", "I never get good service" divide starts. Many CCR users will not be through there often enough to be well known to the staff who will thus go above and beyond. Getting to know the staff isn't a practical proposition if you are a once a quarter or less CCR user. Such users probably make up the bulk of all lounge guests.
In my experience when it is quiet staff can be quite attentive but then there seems to be no structure as it gets busier, so the service starts to fall apart. This isn't a criticism it is just highlighting an opportunity for improvement without requiring a herd of golden elephants or a cascade of rose petals
I think that cask beer appreciation is something of a minority sport even within the UK. For a broader international population I just don't see that there is enough demand to justify it but I might be wrong.