bad fabric - poor customer service
I was very attracted to lipault luggages, nice colors, cool design, space, BUT i had a terrible experience with a 22' trolley blue. After one, ONE, flight, the fabric came back with a hole.
I contacted the customer service in France through email to their customer relations email addres, they never answered me, I send them a second email after 10 days, no answer to that one either.
When i finally called, they were very brisk to let me know it was not their problem, that i should just go back to the airline. And oh, the reason they never answered my emails?? they went to the spam folders??? for a customer service???
of course, by then i had passed the delay to report damage to the airline.
so you can go with Lipault, but beware that once they sell they don't care about you whatsoever. and well the fabric is just of bad quality.