For some reason, I am always unable to check in online for international United itineraries - it always spits out "special handling required, please see agent". This has happened every time I have flown international on United tickets (does not happen when I fly DL internationally). In the past, I had a different citizenship and I vaguely recall a United GA giving me the "special security/TSA/CBP/Redress" speech. I left it at that because I had one of "those" citizenship. Now that I have US, I thought it would have made life easier but not so on United.

Last weekend I flew to DUB and the check in agent took multiple calls and 20+ min to check me in. He asked me questions like TSA Redress Number which makes me think some of that "special security/TSA/CBP" crap is still somehow in my United profile and that prevents me from online check-ins etc.

Since this never happens when I fly DL, I have to imagine this is something specific to United.

So I was thinking of creating a new MP account (which would not have my old citizenship info in it but just my US one) and then linking all my upcoming international travels to this account. To keep my Premier benefit, I will see if I can do a status match to this new account since I am DL DM for 2014. If this works, I can just transfer my miles from the old account to the new one and then just close the old one out.

I have read the MP T&C and it says that while multiple accounts will be cancelled, flown miles will still be credit to the single account so its not like I would lose any miles (I think)

What do the experts say? Alternatively, if someone could tell me how to clean this "security" info from my United profile, that would be great as well.

And no, I dont get SSSS when travel so I cant really think its a true concern. With DL, I get TSA Pre but with UA, I dont (suspect because of this issue).

TIA