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Thread: LM Newbie Lounge: Ask your Questions Here (Flame Free)
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Old Jan 23, 2014 | 3:34 am
  #239  
wheresmybagba
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Originally Posted by thefilipinotraveler
Hi guys

I've made a booking a few weeks back, for travel in August. Due to change of plans, I have to cancel my booking.
-Is sending an email to [email protected] the easiest way to cancel my booking or can I just ring their customer service?
-I read I would have to pay 50USD for the cancellation and then get back the total miles for the redemption but would I get the taxes back?

Thanks a lot
You will need to call...ensure you have your LM pin number handy. You'll probably have to pay the cancelation fee using their automated system which is quite strange! Miles will credit back quickly...taxes are refunded, also sometimes quickly, but with the caveat that they give themselves 2-3 months if you're unlucky.
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