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Old Jan 22, 2014 | 5:21 pm
  #109  
Land-of-Miles
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Originally Posted by Dan London
I think it fair but the lack of communication from BA at all stages of this issues has been very poor
I completely agree but that I think is the norm for BA these days. It is slightly better if you are GGL but not massively so in my experience.

My guess is that BA try to tough it out as long as possible hoping that claims will just fall away.
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