FlyerTalk Forums - View Single Post - Passport and Flight Ticket surname mismatched
Old Jan 22, 2014 | 3:32 pm
  #12  
rwc3b
 
Join Date: Nov 2011
Posts: 13
The flight is in April.

We are currently doing paperwork to submit to her home country to acknowledge that she's in fact married. This is the first obstacle to update the passport but that won't be done until after the flight.

Flight was booked through Vayama and flying with Lufthansa. Neither were very helpful.

Attempt 1: Called Vayama and they said they can't change the flight ticket so we should call Lufthansa

Attempt 2: Called Lufthansa and they said they can't do anything since we didn't book through them. We should call the supervisor at Vayama and fax them our marriage license.

Attempt 3: Called Vayama again and they said to call Lufthansa since they're only a ticketing agency and they can't do a single thing about it.

Attempt 4: Called Vayama, yet again, and spoke with a supervisor. They said they never had to change a ticket and never had to have any documents faxed to them to support anything. They can't do anything.
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