Originally Posted by
MikeFromTokyo
At the high-end hotels there will not likely be a material difference in concierge performance. I agree FSM concierge is good. MO, GH, and PH are also excellent. BTW, there are even better sushi restaurants where getting a reservation with a few days notice, or sometimes even at the last minute should not be a problem.
Generally I fully agree with you here. But one item I have noticed, at least at the PH, GH and RC is that when posing a question such as this, "Can you please recommend a good romantic Italian restaurant within 20 minutes from the property?", I often find the lack of creativity in the suggestions of the concierge to be daunting.
To be specific, I posed this question some time back to the GH staff, then during another stay to the PH staff. They came up with one option. Granted not a bad option, but just one option. Then when posing the question months later, they suggested the same option. Don't get me wrong, there's something to be said for sticking to a known good quantity, but I'd like to see them do some research and come up with something unique and creative; work with me to find a good solution and brainstorm a bit. Certainly this will vary to the individual concierge as well, not to mention how busy they are that day, etc.
On the other hand, when I ask for something specific - please book this restaurant at this time, or please find me a Christmas tree available for delivery that is less than 1 meter in height with a cost of less than US $100, they have done flawlessly. In fact, the GH staff in particular has really pulled a rabbit out of a hat a few times, sending their own staff as couriers to pick things up across the city that I needed immediately.