FlyerTalk Forums - View Single Post - Interesting AAdvantage Cancellation Policy [award cancellation strangeness]
Old Jan 22, 2014 | 12:39 pm
  #15  
Antarius
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Originally Posted by mvoight
I was suggesting the fare thing would be for the transaction to be reversed if the airline knew it made an error. This is clearly NOT the way redeposit is supposed to work. If an error had made against the OP, we would expect the airline to correct it, why should this not work both ways?
Say I call AA and ask to change my flight. They tell me that the change costs $50 total and I agree. Later they realize they forgot to charge me the change fee of $200. I do not feel that they should be able to "correct" their mistake as maybe I agreed to change because the cost was $50 and not $250.
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