I just found out that United does not roll-over qualifying miles from one year to the next. I find this unbelievable. Every other airline will roll over miles above the award level from one year to the next, and United always did before. They have now stopped. I lost over 20,000 miles that I thought would roll over to 2014.
Have others had this experience? Is this a known policy at other airlines now? I know Delta rolls over their miles. (Delta has been better than United in service for years, and this just confirmed it for me again!)