All-

Since people seemed interested, I wanted to follow-up on this thread. As you will recall, back in July I started this conversation because a Marriott property in Atlanta lost my $500 sport coat in the hotel laundry.

Over the past six months, I have exchanged 22 e-mail messages with the Operations Manager of hotel, and had two phone calls, I still don't have a check in hand. Lots of promises about, “I will see to this personally today!” and, “please send me your address (again) so that we can mail a check,” but nothing ever arrived.

About a week back I tracked down my original message to Marriott Corporate and sent another complaint making the following points:

- I was frustrated with all the empty promises from the Ops Manager in Atlanta, especially as a multi-year Platinum Rewards patron,
- I don’t appreciate being ‘put off’ and an attempt to make me forget about this incident (much less the $500 jacket),
- If I didn’t receive compensation in the next 30 days, I would begin 2014 by taking my hotel business to Starwood or Hilton

So far received an apologetic note from the hotel manager, so lets see what happens.

Hope this helps someone else.

Jake