Originally Posted by
kbynottinghill
Hi BlackBerryAddict
As you pointed out
How did you finally track down emails of actual employees? Was it by calling the UK number several times? This seems so be the real challenge - identifying someone you can reach to help resolve the situation...
Because I was travelling I said that the best way to contact me was by email rather than phone - roaming charges are stiff, even on received calls, plus time difference.
I got the email from the mexico airport manager when I talked to him at the airport. The UK gold line employee emailed me after I spoke to her on the phone for a long time - I just used her email address to respond.