Originally Posted by
billgrates3
This report is a bit of a surprise to me, as AA136/137 are my favorite ways to get to/from Europe. I've always had very good service in J from the LAX-based crews.
I was on both of those in the last few days and received the worst service I have ever encountered on AA International flights.
The highlight on the outbound was all the J passengers in the front mini cabin sending their main courses back because the food was cold (not just insufficiently warmed - COLD!!). We had the same meal warmed up and re-presented as they had been collected. No apology, no acceptance of fault, just returned to us on the same plate.
On the return my per-ordered chicken dish had been changed from the original menu selection. I asked if I could change my choice to be told, "You ordered chicken so that's what I have for you".
I'm a big fan of the hard product on that service but it isn't that good that I will accept that kind of treatment indefinitely.