Originally Posted by VickiSoCal

Ugh, first ever negative experience at the Pune JW, where the husband usually spends 2 weeks or more a year. In flight over the weekend I emailed him that his reservation had flipped from a standard room to a Junior Suite, which is what he usually gets there.

• Junior Suite, Executive lounge access, 1 Bedroom Junior Suite, 1 King, Sofabed, Skyline view

When he arrived he called me and said he was in a non-suite and I pulled up his reservation again

• Executive, Executive lounge access, Guest room, 1 King or 2 Double, Sofabed, Skyline view

He was a victim of the mysterious upgrade-downgrade that sometimes happens.