Originally Posted by
atl runner
This could be a nice plane if Delta wasn't trying to cram too many seats into it. Customers hate it, employees hate it. Dollar wise, pound foolish.
DL's Minister of Mendacity sez that you're wrong: Internal polling indicates that customers find this plane to be Best In Class.
Delta spokesman Paul Skrbec said the TripAdvisor survey was lacking because it didn't ask passengers which airlines they flew when they tried the seats. The airline's internal surveys show passengers like Delta's slim-line seats, he said.
http://www.latimes.com/business/la-f...#ixzz2qybTsQCq