Originally Posted by Ozchinois

When you stay at Alila Soori, make sure you ask for the most indulgent service. I made the mistake of asking for the service below that and rarely saw the butler but at Uluwatu the lady who met me chatted to me and told me the level of service appropriate for me and my butler was amazing.

Originally Posted by ngfan

Thanks for the advice. ^ Do they offer that proactively at checkin as I don't recall this feature on my last stay ?

Originally Posted by Ozchinois

I think it may have been upon check-in or could even be a pre-arrival dossier. Mention it to them if they forget to ask you. Do not make the mistake of asking for discreet service (like I did) at Soori or you'll be left alone!

Originally Posted by Kagehitokiri

Originally Posted by Musken

I have never seen something like this before, at least. Have been asked to fill in a form a couple of times, but this has been mainly about minibar content and not something I have done. Mainly I just write an email about preferences or talk to this, but this electronic book was just so nice and informatice that it is a pleasure to fill in.

Originally Posted by Ozchinois

If you choose Alila you must opt for the indulgent/pampering service as opposed to discreet. I stayed at both Soori and Uluwatu and the service was chalk and cheese. The Uluwatu PR lady chatted to me and decided that pampering was for me and the service was simply amazing. In Soori my butler was quite invisible.

Originally Posted by Ozchinois

I have stayed at all 3 chains and I think if you stayed at Alila Uluwatu and opted for the most indulgent service, IMHO it can easily compare with GHM and Aman.