Hi, I just thought I'd give an update about my case. I will quote my post before regarding the delay that happened to us, to those who haven't read it.
Quote:
I already sent a webform to them asking for a claim. Hope it won't get rejected. Here's a more detailed info of what happened during our scheduled flight at LHR. We were supposed to depart at 9pm, but the pilot made an announcement that they will delay the flight for 1 and a half hours or so because of technical problems and their engineers are working on it. He also said they could transfer us to another aircraft but it would take about 2 hrs so he decided to just stay and wait for the problem to be fixed. But it dragged on and after the estimated delay has passed, he made another announcement that it'll take another 2-3 hrs to fix. So we all waited and at about 1 or 2 am, the pilot made an announcement that the problem still wasn't fixed and that the crew can only work for a maximum amount of time so they'd just delay our flight the next night.
Anyway, I sent two web forms from the BA website. One was a customer service form (before I knew about the EU claims) sent it last Dec 12 and the other is an EU claims form sent last Dec 15... The customer service have replied to me last Jan 2 and offered me 5000 avios points. I took stifle's advice and thanked them for the Avios and told them about the EU form I sent and asked to advise when the EC261/2004 compensation can be expected. They replied last Jan 11 saying that their EU Compensation team are assessing my claim.. Up until now, I still didn't receive any response from their EU compensation team.
I've been reading through this thread and it seems like responses are getting delayed. Anyone here who have sent a claims for around December 15 or later and already got a response? It's been more than a month for me.