Originally Posted by
VickiSoCal
Hmmm that doesn't seem like a terribly organized system.
Husband's company uses a combined travel and expense system such that travel is automatically converted to an expense report and charges match up to things that were booked as they come in, charges not prebooked have to be matched or entered manually. It seems like it would be nearly impossible with that system to miss a charge that didn't come thru.
FWIW, I work for a very, very large, very profitable company. (Household name. 100k++ employees) They know what they're doing.
Why should we be concerned if a company neglected to charge us? I shouldn't have to waste my time correcting their mistake.
Once, the Raleigh Crabtree Marriott did make a billing mistake that took me hours and hours to correct, but I think the employees were actually trying to steal and the problem was they couldn't figure out at way to cover their tracks once I stumbled on the billing error. (They couldn't produce a folio to correspond with the charge with the correct room number and date.) I caught that error immediately. Errors: Yes. Not being billed: No. But again, it's not my concern.
Our company has decided to forgo the colossal waste of productive hours necessary to check, enter, match, etc. Instead, they know some things will fall through the cracks, but ultimately we can be productive on more important things and happier not having to do paperwork. The money saved more than offsets a few charges here and there.