Originally Posted by
rankourabu
so you flew them once in 2002, and this is what you base your opinion on????
This is not the same airline, and they actually carry more people across the Atlantic each summer than AC does @:-)
Using that logic, I'd never step on Aeroflot or Air China - both vastly superior to AC/UA/AA and the likes in 2014, but probably not in 2002.
Whats a "real traveler" - someone who flies around for work only?
I dont think so. That may be a frequent flyer, but certainly not a traveler.
TS serves no purpose to me and has no value proposition to meet my travel needs. Yes I know they've changed over the years, but I have no need for them.
A real traveler (ok, flyer - we're just mincing words) is someone who takes a holistic approach to the cost/benefit of travel and who values a combination of frequent flyer programs, benefits, in-flight product, and convenience.
I am in no way justifying the HD aircraft, but I am just offering a likely view from the AC executive office - that they can fill this airplane with enough people to make money (incrementally more money than using their current equipment) no matter how many other customers whine and complain about the tiny seats and other discomforts.
If you work for ABC Company, and this company sends you from YVR to HKG every month for work in paid business, how many people are going back to ABC Company and asking to be routed on the more expensive CX flight or sent via SEA or SFO to avoid this 'uncomfortable' J seat - not that many, and I think AC knows this too. Their options were to either add another flight to increase lift and capture market share, or just cram more people into the existing one - and having done the latter, I don't think any number of complaints will have an effect until they see revenue suffer on these HD flights because enough people are actively avoiding them.